Healthee’s Privacy Policy
Introduction
Insurights, Inc. dba Healthee (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy (“Privacy Policy”). This policy describes the types of information we use, collect and store personal information that we collect or receive from or about you (“you”) in connection with our “Zoe by Healthee” App (our “App”), https://healthee.com/ (the “Website”) and the services provided therein (collectively, the “Services”).
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “personal information” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by privacy laws. “Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Services, including: (i) information that you or your employer actively provide us with, such as name, postal address, e-mail address, telephone number, birth date, gender, health insurance plans, member ID, information about your interaction with our App (including your searches and appointments), costumer support interaction (recorded calls, support tickets, scheduling appointments), or any other identifier by which you may be contacted online or offline; and (ii) information about your internet connection, the equipment you use to access our App and usage details. We collect this information as follows: (i) directly from you when you provide it to us, (ii) automatically as you navigate through the App or our Website, and (iii) information we collect from third parties (e.g. your employer). Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
The personal information we collect on or through our App includes: (i) information that you provide when creating an account and making use of our App (such as name, email address, health insurance plan, password and, in some cases, phone number and address), (ii) information that you provide when filling in forms on our App (such as insurance plan, member ID, birth date, gender, address and other information you choose to provide us with), and (iii) information you provide through your search queries on the App (such as answers to queries or any other information you choose to provide us with).
Information you provide us with through other channels includes (i) information you provide us with when you contact us for customer support (such as name, email address, address, phone number, health insurance plan, member ID, medical appointments, recordings of calls with us, support tickets and any other information you choose to provide us with), (ii) information you provide us with when you email us at the email address provided on our website (such as name, email address and any other information you choose to provide us with), (iii) information you provide us with when you contact us through our social media channels (name, username, inquiry and any other information that you choose to provide us with).
Information We Collect Through Automatic Data Collection Technologies
Information We Collect From Third Parties (E.g., your employee, insurance companies)
We collect personal information directly from your employer when we are hired to provide our Services to your employer, such information is comprised of: name, birth date, gender, email address, health plan, email address, phone number, information collected through your employer’s interaction with our customer support (such as call recordings and support tickets) or any other information that you employer decides to share with us to provide you and your employer our Services.
We collect personal information from insurance companies such as: Member ID.
We collect Personal Information from other third-party sources, such as your name.
How We Use Your Information
We use personal information that we collect about you for the following purposes: (i) to present our App and/or our Website and their contents to you, (ii) to provide you with our Services, (iii) to provide you with information that you request from us, (iii) to communicate with you about our Services (iv) to fulfill any other purpose for which you provide it, (v) to notify you about changes to our Services, (vi) for product improvement, (vii) for personalized search results improvement, (viii) to provide you or your employer with customer support, (ix) to help you schedule appointments with your healthcare providers, (x) to establish a business relationship with you, (xi) for marketing purposes, (xii) in any other way we may describe when you provide the information, and (xiii) for any other purpose with your consent.
Anonymous Information
How we share your personal information
We may disclose personal information that we collect or you provide as described in this Privacy Policy: (i) to our subsidiaries and affiliates, (ii) to business partners, contractors, service providers, and other third parties we use to support our business, (iii) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our App or Website users is among the assets transferred, (iv) to fulfill the purpose for which you provide it (including to provide you with support, and help you schedule appointments with your healthcare providers), (v) for any other purpose disclosed by us when you provide the information, (vi) to comply with any regulators, court order, banks, law, legal process and/or competent authorities, including to respond to any government or regulatory request to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of the Company, our Services, customers, employees, property, and the public, and (vii) to enforce or apply our terms of use, and (viii) in order to facilitate your access to Third Party Integrations (as described below)
Data Security
Data Retention
Your Rights
If any of the rights listed above apply to you and you wish to exercise them, please contact us at info@healthee.co from the email address associated with your account, and we will use commercially reasonable efforts to fulfill your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
If, at any time, you would like to stop receiving marketing emails, you can unsubscribe by writing us to info@healthee.co or unsubscribing at the bottom of each marketing email, and we will process your request within a reasonable time after receipt.
Should you ever decide to delete your account, you may do so by emailing info@healthee.co. If you terminate your account, any association between your account and personal information we store will no longer be accessible through your account.
Use of Third Party Services
In order to improve your experience using our App and/or our Website, we have implemented integrations with certain third-party software, compliance tools, platforms, applications, and services (each a “Third Party Integration”). To utilize Third Party Integrations, we ask that you to opt-in. When you do so, your access to and use of the Third Party Integration will be subject to the terms of use and privacy policy of such third party, each of which will be made available to you for review and acceptance. If you do not agree to the terms of use or privacy policy of a Third Party Integration, do not access or use such Third Party Integration.
Children Under the Age of 18
Log Files
Analytic tools
Google Analytics. The App and the Website use a tool called “Google Analytics” to collect information about use of the App and/or the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at https://policies.google.com/privacy. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at https://policies.google.com/technologies/partner-sites. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
Fullstory. We use a tool called “Fullstory” to collect information about use of the App and/or the Website. Fullstory may collect anonymous data on our users’ interactions within the App and/or the Website, which includes pages users visit, searches users make, users’ IP address and users’ device information (device model, operating system, and version). For further details, please see Fullstory’s privacy policy at https://www.fullstory.com/legal/privacy-policy/.
Specific provisions applicable under California privacy law
California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to info@healthee.co. Please note that we are only required to respond to one request per customer each year.
Our California Do Not Track Notice: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Specific provisions applicable under California privacy law
Contact Us
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@healthee.co.
Last modified: October 26, 2023
