We collect several types of information from and about users of our Services, including: (i) information that you actively provide us, such as name, postal address, e-mail address, telephone number, birth date, gender, health insurance plans, your interaction with our App (including your searches and appointments), costumer support interaction (recorded calls, support tickets), or any other identifier by which you may be contacted online or offline ; and (ii) information about your internet connection, the equipment you use to access our App and usage details. We collect this information as follows: (i) directly from you when you provide it to us, (ii) automatically as you navigate through the App or our Website, and (iii) information we collect from third parties (e.g. your employer). Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
The personal information we collect on or through our App includes: (i) information that you provide when creating an account and making use of our App (such as name, email address, health insurance plan, password and, in some cases, phone number and address), (ii) information that you provide when filling in forms on our App (such as insurance plan, birth date, gender, address and other information you choose to provide us with), and (iii) information you provide through your search queries on the App (such as answers to queries or any other information you choose to provide us with).
The personal information we collect on or through our Website includes: (i) information you provide us with when requesting a demo (such as whether you are a broker or an HR representative, your name, last name and email address) (ii) information that you provide through the “careers” section of our website (such as first and last name, email address, phone number, social media channels, resume and references), and (iii) information that you provide us with when you register to create an account through our Website ( such as name, email address, password, phone number, and any other information you choose to provide us with).
Information you provide us with through other channels includes: (i) information you provide us with when you contact us for customer support (such as name, email address, address, phone number, health insurance plan, recordings of calls with us, support tickets and any other information you choose to provide us with), (ii) information you provide us with when you email us at the email address provided on our website (such as name, email address and any other information you choose to provide us with), (iii) information you provide us with when you contact us through our social media channels (name, username, inquiry and any other information that you choose to provide us with).
As you navigate through and interact with our App or Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including, but not limited to (i) details of your visits to our App or Website, including traffic data, location data, logs, screen taps, searches and appointments, and other communication data and the resources that you access and use on the App or Website, (ii) information about your computer and internet connection, including your IP address, operating system, and browser type, (iii) the information we collect automatically is such as statistical data and does not include personal information. The information we collect helps us to improve our App and our Website and to deliver better and more personalized service, including by enabling us to: (i) estimate our audience size and usage patterns, (ii) store information about your preferences, allowing us to customize our App or our Website according to your individual interests, (iii) speed up your searches, and (iv) recognize you when you return to our App or our Website.
The technologies we use for this automatic data collection may include Cookies (or browser cookies), Flash Cookies and App Local Storage. Certain features of our App may use local stored objects to collect and store information about your preferences and to save App settings. Web Beacons. Pages of our App and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We collect personal information directly from your employer when we are hired to provide our Services to your employer, such information is comprised of: name, birth date, gender, email address, health plan, email address, phone number, information collected through your employer’s interaction with our costumer support (such as call recordings and support tickets) or any other information that you employer decides to share with us to provide you and your employer our Services.
We collect Personal Information from other third party sources, such as your name.
We use personal information that we collect about you for the following purposes: (i) to present our App and/or our Website and their contents to you, (ii) to provide you with our Services, (iii) to provide you with information that you request from us, (iii) to communicate with you about our Services (iv) to fulfill any other purpose for which you provide it, (v) to notify you about changes to our Services, (vi) for product improvement, (vii) for personalized search results improvement, (viii) to provide you or your employer with costumer support, (ix) to establish a business relationship with you, (x) for marketing purposes, (xi) in any other way we may describe when you provide the information, and (xii) for any other purpose with your consent.
Some of the abovementioned personal information will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes (including, conduct security investigations and risk assessments), as well as prevent or take action against activities that are, or may be, in breach of our terms of service or applicable law. Personal information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may anonymize or de-identify your personal information. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our App and services. We may use Anonymous Information and/or disclose it to third parties for our business purposes and further use such anonymized data for internal business purposes, including, without limitation, to improve our App and services and for research and development purposes.
We have implemented measures designed to secure your personal information. All information you provide to us is stored on our servers behind firewalls. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App and/or our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the App and/or the Website.
We store your personal information for as long as such personal information is necessary in accordance with the purpose for which we collected it, and as long as necessary to fulfill your requests or inquiries or provide services or until we proactively delete it or you send a valid deletion request. In certain circumstances we may store your Personal Information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
In some jurisdictions, you may be afforded specific rights regarding your personal information. Subject to such eligibility, you may have the following rights to:
Access personal information held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
Request a rectification of your personal information where the information we hold about you is incorrect, incomplete, inaccurate or misleading;
Request the erasure of your personal information in certain circumstances, you may request the deletion of your account and any and all materials that we have collected and saved with respect to You, at any time and to request that we cease further dissemination of the information, and have third parties cease processing the information. Be aware that requesting deletion, unlike unsubscribing, is total and irreversible. This means that we will also lose a record that you have ever been on our systems, including any request that you have given us in the past. If you choose in the future to open a new account, you will appear to us as a completely new customer.
If, at any time, you would like to stop receiving marketing SMS, you can unsubscribe by replying “STOP” to an SMS message you received or by following the link embedded on each SMS and we will process your request within a reasonable time after receipt.
Our App is not intended for children under 18 years of age. No one under age 18 may provide any information to os on the App or on the Website. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information promptly.
We use log files. We use such information to analyze trends, administer the App and/or the Website, track users’ movement around the App and/or the Website, and gather demographic information.
This policy may be amended from time to time at our sole discretion. Your continued use of the App after performing any such changes is deemed to be acceptance of those changes, and therefore you’re requested so please check the policy periodically for updates.
Last modified: March 22, 2023