Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Services, including: (i) information that you or your employer actively provide us with, such as name, postal address, e-mail address, telephone number, birth date, gender, health insurance plans, member ID, information about your interaction with our App (including your searches and appointments), costumer support interaction (recorded calls, support tickets, scheduling appointments), or any other identifier by which you may be contacted online or offline; and (ii) information about your internet connection, the equipment you use to access our App and usage details. We collect this information as follows: (i) directly from you when you provide it to us, (ii) automatically as you navigate through the App or our Website, and (iii) information we collect from third parties (e.g. your employer). Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
The personal information we collect on or through our App includes: (i) information that you provide when creating an account and making use of our App (such as name, email address, health insurance plan, password and, in some cases, phone number and address), (ii) information that you provide when filling in forms on our App (such as insurance plan, member ID, birth date, gender, address and other information you choose to provide us with), and (iii) information you provide through your search queries on the App (such as answers to queries or any other information you choose to provide us with).
Information you provide us with through other channels includes (i) information you provide us with when you contact us for customer support (such as name, email address, address, phone number, health insurance plan, member ID, medical appointments, recordings of calls with us, support tickets and any other information you choose to provide us with), (ii) information you provide us with when you email us at the email address provided on our website (such as name, email address and any other information you choose to provide us with), (iii) information you provide us with when you contact us through our social media channels (name, username, inquiry and any other information that you choose to provide us with).
Information We Collect Through Automatic Data Collection Technologies
Information We Collect From Third Parties (E.g., your employee, insurance companies)
We collect personal information directly from your employer when we are hired to provide our Services to your employer, such information is comprised of: name, birth date, gender, email address, health plan, email address, phone number, information collected through your employer’s interaction with our customer support (such as call recordings and support tickets) or any other information that you employer decides to share with us to provide you and your employer our Services.
We collect personal information from insurance companies such as: Member ID.
We collect Personal Information from other third-party sources, such as your name.
How We Use Your Information
We use personal information that we collect about you for the following purposes: (i) to present our App and/or our Website and their contents to you, (ii) to provide you with our Services, (iii) to provide you with information that you request from us, (iii) to communicate with you about our Services (iv) to fulfill any other purpose for which you provide it, (v) to notify you about changes to our Services, (vi) for product improvement, (vii) for personalized search results improvement, (viii) to provide you or your employer with customer support, (ix) to help you schedule appointments with your healthcare providers, (x) to establish a business relationship with you, (xi) for marketing purposes, (xii) in any other way we may describe when you provide the information, and (xiii) for any other purpose with your consent.
How we share your personal information
If any of the rights listed above apply to you and you wish to exercise them, please contact us at email@example.com from the email address associated with your account, and we will use commercially reasonable efforts to fulfill your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
If, at any time, you would like to stop receiving marketing emails, you can unsubscribe by writing us to firstname.lastname@example.org or unsubscribing at the bottom of each marketing email, and we will process your request within a reasonable time after receipt.
Should you ever decide to delete your account, you may do so by emailing email@example.com. If you terminate your account, any association between your account and personal information we store will no longer be accessible through your account.
Use of Third Party Services
Children Under the Age of 18
Specific provisions applicable under California privacy law
California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org. Please note that we are only required to respond to one request per customer each year.
Our California Do Not Track Notice: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Specific provisions applicable under California privacy law
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at email@example.com.
Last modified: October 26, 2023