Technical Support Engineer

Hi, We are Healthee.

We’re on a mission to support employees and transform their health care journey. We’re building an AI powered health success platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.

Are you driven by a mission to make a difference? Dive in!

Want to join our mission-driven team? Read on.

We are looking for a Technical Support Engineer to join our team in our New York office!


As a Technical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user support cases. You will work closely with our enterprise customers and partner with internal teams to resolve the most complex issues.

Please note that this is a hybrid position of 2 days/week in our NYC office


About The Role:

  • Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
  • Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
  • Manage and solve assigned cases by providing the best support solution given the client needs.
  • Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
  • Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
  • Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
  • Develop regular reports to understand the health and quality of our platform,
  • Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

Your Experience & Skills

  • 3+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
  • Experience with inspecting and diagnosing web-applications and/or mobile applications
  • Strong understanding of and experience with REST APIs and/or GraphQL API
  • Knowledge of Single Sign-on including OAuth, SAML, and SCIM
  • Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
  • Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Hybrid Work
  • Wellness Resources
  • Stock Option Plan

Healthee is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.



For New York City-based hires only: Compensation Range: 120-130K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive an equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.


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