How to provide better healthcare navigation for employees
Better healthcare navigation benefits everyone.
How can you achieve it?
This can be done in one of two ways:
- Direct consultation
- AI-driven navigation
The first way to handle employee benefits concerns is directly, via one-on-one human-to-human interaction. This is how most small businesses start. HR staff will answer employee’s questions one at a time. It’s a labor-intensive process, and, as the company grows, it will begin hiring more staff to keep up with the demand for one-on-one consultations.
One-to-one calls are very effective, but it’s also very costly. To care for more employees, you need to hire more HR representatives, team leaders, and support staff.
Also, wait times for consultations, whether in-person or by phone, can be time-consuming.
Heaven forbid when your employee is calling about a sudden and severe condition. You certainly don’t want them to wait in line while your support staff is handling other employees’ concerns.
You want to provide an immediate and accurate response to guide their decisions.
So, the other way to help employees navigate their healthcare benefits is through AI-driven apps. AI does the work of explaining employee benefits.
An AI-powered healthcare navigation app can act as a 24/7 HR professional with unlimited patience, handling health-related queries for hundreds or thousands of employees so that HR can focus on more specific cases and accomplish other, higher-level goals.
AI-driven apps are revolutionizing healthcare navigation by offering instant and comprehensive support. These tools use AI to:
- Provide tailored healthcare advice
- Aid in finding the optimal insurance plan
- Help employees understand their insurance coverage
All while prioritizing user privacy and security.
Here’s a quick overview of the advantages and disadvantages of the two categories.